We were sold on great community, great place to live and
great place to work. The Pennbrooke Community Manager
seemed so passionate about the community,
residence, and staff, but I found that it is an act. The smile
that greets you is not sincere. The probing questions and
conversation is all a micromanagement technique for control.
You will notice open-ended probing questions.
“How do you feel about that?”
“How do you feel about working here?”
“How do you feel about your spouse working here?”
Potential renters will be asked,
“Can you picture your furniture in this room?”
"Can you picture living in this community?"
These few examples are part of the training model within Highland
Management Group. Within my training period my fiancé was asked at least 4 times, “How do you feel about your spouse working here?” These questions were not sincere they were part of a technique.
The Pennbrooke Community Manager is paranoid
about the residence actions, the staff’s willingness to comply with
all her demands, and her place with Highland Management Group,
the company that she works for. I will share more about this later.
I will also share some of the extreme examples of micromanagement.
Smoke and Mirrors
